Shipping Policy

Effective Date: September 2026

Thank you for shopping with Jiayaomingcai.

This Shipping Policy explains how orders placed through our website are processed, prepared, shipped, tracked, and delivered.

We aim to provide customers with clear, accurate, and transparent shipping information throughout the purchasing and delivery process.

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1. Order Processing

Once payment has been successfully confirmed, we will begin preparing your order for shipment.

Order preparation may include:

• Reviewing and confirming order details;
• Preparing purchased pet supplies and accessories;
• Checking product availability;
• Securely packaging pet products;
• Arranging shipment with the appropriate logistics provider.

Our standard processing time is generally:

1-3 business days

after successful payment confirmation.

Orders placed on weekends or public holidays will normally begin processing on the next available business day.

During periods of increased order volume, promotional campaigns, or other unexpected circumstances, processing times may take slightly longer.

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2. Estimated Delivery Time

After an order has been processed and dispatched, estimated delivery times for orders shipped within the United States are:

United States: 7-15 business days

Delivery estimates begin after shipment and may vary depending on factors including:

• Delivery destination;
• Carrier schedules;
• Transportation conditions;
• Weather;
• Public holidays;
• Customs procedures where applicable;
• Other circumstances outside our reasonable control.

Estimated delivery periods are provided as general guidance and do not represent guaranteed delivery dates.

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3. Shipping Rates

For orders delivered within the United States, Jiayaomingcai currently provides the following shipping options:

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Standard Shipping

Shipping Fee: $3.99

Available for orders with an order value between:

$0.00 - $39.96

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Free Shipping

Shipping Fee: FREE

Available for orders with an order value of:

$39.97 or more

Eligible orders meeting the required purchase amount will automatically receive the applicable free shipping option when displayed at checkout.

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Express Delivery

Shipping Fee: $6.99

Express Delivery may be available as an optional shipping method where shown during checkout.

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The available shipping methods, applicable charges, and any shipping promotions will be displayed before payment is completed.

Customers should carefully review the selected shipping option before submitting their order.

Shipping rates or promotional thresholds may change from time to time. The shipping option and price displayed during checkout at the time of purchase will apply to the order.

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4. Fulfilment and Shipping Locations

Jiayaomingcai works with fulfilment facilities, shipping carriers, and logistics partners to prepare and deliver customer orders.

Depending on product availability and delivery destination, orders may be dispatched from different fulfilment locations.

We do not guarantee that every order will be shipped from a fulfilment location within the customer's country unless specifically stated on the relevant product page or during checkout.

When an order contains multiple pet products or accessories, individual items may occasionally be fulfilled and delivered separately.

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5. Order Tracking

Where tracking is available, customers will normally receive a shipping confirmation email after their order has been dispatched.

The shipping confirmation may include:

• Tracking number;
• Shipping carrier information;
• Tracking link where available.

Tracking information may not become active immediately after dispatch.

Depending on the carrier, several business days may be required before the first tracking update becomes available.

If you need assistance regarding an existing shipment, please contact:

Email:
service@jiayaomingcai.com

Please include:

• Order ID;
• Customer name;
• Email address used when placing the order.

Providing these details helps our support team locate and review your shipment more efficiently.

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6. Shipping Delays

Jiayaomingcai makes reasonable efforts to process and dispatch orders within the estimated timeframes described in this policy.

However, delays may occasionally occur due to circumstances outside our reasonable control, including:

• Carrier network delays;
• Transportation interruptions;
• Customs inspections where applicable;
• Severe weather;
• Public holidays;
• Temporary logistics disruptions;
• Unusually high shipping volumes.

If your order appears to experience an unusual delay, please contact our customer service team.

We will review available tracking information and provide assistance where reasonably possible.

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7. Lost or Missing Packages

If your package appears to be lost or tracking information has not changed for an unusually long period, please contact Jiayaomingcai with your order details.

Our customer support team may:

• Review tracking history;
• Verify shipment information;
• Communicate with the applicable carrier;
• Request additional information if necessary.

If available shipment information confirms that a package was lost during transit, Jiayaomingcai will review the circumstances and provide an appropriate solution.

Depending on the situation, this may include:

• Replacement shipment;
• Refund;
• Another reasonable resolution.