Contact Us

Contact Us

Welcome to Jiayaomingcai.

We are dedicated to providing customers with a clear, convenient, and reliable shopping experience.

If you need assistance with our pet supplies, pet accessories, existing orders, shipping information, payments, returns, refunds, or any other store-related questions, our customer support team is ready to help.

For questions regarding an existing order, please include your Order ID whenever possible so that we can quickly locate your purchase information and provide more efficient assistance.

Customer Service

Support Email:
service@jiayaomingcai.com

Customer Service Hours:
Monday - Friday
9:00 AM - 6:00 PM (EST)

Typical Response Time:
We aim to respond to customer enquiries within 24-48 business hours.

When contacting our team, providing details such as your order number, product name, and a description of your request will help us better understand your situation and provide support more efficiently.

Phone Support

Customer Service Phone:
0575-83358270

Phone support availability may depend on our listed customer service hours.

Standard telephone, mobile, or network charges may apply depending on your telecommunications provider.

How We Can Help

Our customer support team can assist with questions and requests related to:

  • Pet product information;
  • Order status updates;
  • Shipping and tracking details;
  • Delivery concerns;
  • Payment-related questions;
  • Order changes or cancellations;
  • Returns and refunds;
  • Damaged, defective, or incorrect products;
  • General questions about Jiayaomingcai.

For return requests, please contact our support team before sending any product back. We will provide the appropriate return instructions and relevant information.

Company Information

Brand Name:
Jiayaomingcai

Company Name:
Shengzhou Shifen Network Technology Co., Ltd.

The Jiayaomingcai online store is operated by Shengzhou Shifen Network Technology Co., Ltd.

The company manages the Jiayaomingcai website, processes customer orders, coordinates customer support services, and handles other business activities related to the online store.

Business Address

Shengzhou Shifen Network Technology Co., Ltd.

No. 161, Xiaoyuan Village, Xianyan Town, Shengzhou City, Zhejiang Province, China

Please note that this address is our registered business address and may not be the designated location for product returns.

Customers should contact our customer support team before returning any item to receive the correct return instructions.

Contact Details

Email:
service@jiayaomingcai.com

Phone:
0575-83358270

Customer Service Hours:
Monday - Friday
9:00 AM - 6:00 PM (EST)