Return Policy
Return & Refund Policy
Effective Date: September 2026
Thank you for choosing Jiayaomingcai.
At Jiayaomingcai, we are committed to providing a smooth, transparent, and reliable shopping experience for customers purchasing our pet supplies, pet accessories, and pet care products.
If you have any concerns regarding your order, including return requests, refund inquiries, damaged products, or order cancellations, our customer support team is available to assist you.
For any return or refund-related questions, please contact:
Email:
service@jiayaomingcai.com
To help us process your request efficiently, please provide your Order ID and the email address used when completing your purchase.
1. 180-Day Return Guarantee
Jiayaomingcai provides an 180-Day Free Return Guarantee for eligible purchases.
Customers may request a return within:
180 calendar days from the date the order is delivered
Requests submitted after this period may not be accepted unless required under applicable consumer protection regulations.
Before sending any product back, customers must contact our support team and receive return instructions.
2. Return Requirements
Products must meet the applicable return conditions to qualify for a return.
For returns based on personal preference, including situations where customers change their mind, products should generally:
- Remain unused when applicable;
- Be returned in their original condition;
- Include original packaging whenever available;
- Include any accessories, parts, instructions, or items originally included with the purchase.
Additional review may apply if the product is returned due to:
- Damage during delivery;
- Product defects;
- Incorrect item received;
- Missing components;
- Product differences from the description displayed on our website.
Each return request will be evaluated based on the specific order details and product condition.
3. Damaged, Defective, Incorrect, or Incorrectly Described Items
If your pet product arrives damaged, defective, incorrect, incomplete, or significantly different from the description provided on our website, please contact Jiayaomingcai as soon as possible.
To assist with reviewing your request, we may ask for:
- Order ID;
- Customer name;
- Purchase email address;
- Description of the issue;
- Photos or videos showing the problem when necessary.
After reviewing the provided information, our customer service team will determine an appropriate solution.
Possible solutions may include:
- Replacement of the affected product;
- Refund of the applicable purchase amount;
- Return arrangement;
- Other reasonable solutions depending on the situation.
For confirmed product issues caused by damage, defects, incorrect fulfilment, missing items, or significant product differences, Jiayaomingcai will provide an appropriate resolution without requiring additional costs from the customer.
4. Change-of-Mind Returns
Customers may request eligible returns for personal reasons within the 180-day return period.
Examples include:
- No longer needing the product;
- Selecting the wrong item or variation;
- Changing their purchase decision.
Approved change-of-mind returns are covered under our 180-Day Free Return Guarantee, provided that the product meets the return conditions stated in this policy.
Customers must contact our support team before returning any item.
Original shipping fees paid during checkout may not be refundable for preference-based returns unless required by applicable laws or otherwise stated.
5. Return Request Process
To start a return request, please contact:
Email:
service@jiayaomingcai.com
Please include the following information:
- Order ID;
- Product name;
- Reason for requesting a return;
- Customer name;
- Email address used for purchase;
- Supporting photos, videos, or other relevant details if applicable.
Our customer service team will review your request and provide further instructions.
Please do not send products back before receiving return approval and instructions from Jiayaomingcai.
Items returned without prior authorization may experience delays or may not qualify for the applicable return arrangement.
6. Return Address and Instructions
After your return request has been approved, our customer service team will provide the correct return details.
Return instructions may include:
- Designated return address;
- Shipping guidance;
- Return reference information;
- Packaging requirements;
- Additional steps required for processing.
Please do not send returned products to our business address unless specifically instructed by our customer support team.
The return receiving location may differ from our registered business address.
Products sent to an unauthorized location may result in delays or difficulties during processing.
7. Free Return Shipping
Eligible returns covered under the 180-Day Free Return Guarantee may qualify for return shipping provided by Jiayaomingcai.
To qualify, customers must:
- Contact Jiayaomingcai before returning the product;
- Receive return authorization;
- Follow the return instructions provided by our support team;
- Send the product to the designated return location.
Customers should not arrange independent returns using unapproved shipping methods or unauthorized addresses.
For products confirmed to be damaged, defective, incorrect, incomplete, or materially different from the website description, Jiayaomingcai will provide an appropriate solution without additional costs to the customer.
8. Returned Product Review
Returned products may be inspected after arriving at the designated return facility.
For preference-based returns, the inspection may consider:
- Product condition;
- Original packaging and included accessories;
- Whether the returned item matches the original order;
- Whether the return requirements have been satisfied.
Products involving defects, damage, incorrect shipment, missing parts, or inaccurate descriptions will be handled according to the applicable circumstances.
9. Refund Processing
Approved refunds will generally be issued to:
The original payment method used for the purchase
For returns requiring physical product shipment, refunds are normally processed within:
5-10 business days after the returned item has been received and inspected
If a refund is approved without requiring a physical return, processing will begin after the request has been reviewed and approved.
After Jiayaomingcai issues the refund, your bank, card issuer, or payment provider may require additional processing time before the funds appear in your account.
The final posting time depends on the policies of your financial institution or payment provider.
10. Order Cancellation
If you need to cancel an order, please contact our customer support team as soon as possible after placing your order.
We will make reasonable efforts to process cancellation requests before the order enters preparation or shipment.
Because orders may begin processing shortly after confirmation, cancellation requests cannot always be guaranteed once fulfillment has started.
If cancellation is approved before shipment, the refund will normally be returned to the original payment method.
If the order has already been processed or shipped, customers may request a return after delivery according to this policy.
11. Lost Packages and Delivery Concerns
If your tracking information has not updated for an extended period, or you believe your package may have been lost during transit, please contact our customer service team with your Order ID.
We will review the available shipping information and communicate with the relevant carrier when necessary.
If a package is confirmed as lost during transportation, Jiayaomingcai will provide an appropriate solution based on the circumstances.
Each delivery issue will be reviewed individually using available order and shipping information.
12. Contact Information
For questions regarding returns, refunds, cancellations, damaged products, or other order-related assistance, please contact us using the information below.
Brand Name:
Jiayaomingcai
Company Name:
Shengzhou Shifen Network Technology Co., Ltd.
Business Address:
No. 161, Xiaoyuan Village, Xianyan Town, Shengzhou City, Zhejiang Province, China
Support Email:
service@jiayaomingcai.com
Customer Service Phone:
0575-83358270
The Jiayaomingcai online store is operated by Shengzhou Shifen Network Technology Co., Ltd.